Frequently Asked Questions About Providence Women's Recovery
This section is to help family members understand our policies and best practices regarding interacting with the loved one in an appropriate and healthy way while they are attending the Providence Women's Recovery program.
Can I Call My Loved One?
Unfortunately residents cannot receive incoming phone calls. They can make outgoing phone calls starting the seventh evening they are here from 5 pm to 9:45 pm EST. Only outgoing calls from the houses can be made. Residents will need a domestic landline phone card to make phone calls and are allowed 20 minutes per day on the phone. On weekends, they can make calls up until 9:45 pm EST while they are not participating in an activity.
What Do I Do if I Need to Reach My Loved One During Business Hours?
How Do I Reach Staff in Case of Emergency?
During business hours, Monday to Friday, 8:30 am to 5 pm EST, you can reach our administrative staff at (706) 519-0404 or (706) 519-0304. Feel free to leave a message and we will return your call as soon as possible.
If you need to reach us after regular business hours, call the main Providence Ministries phone number at (706) 275-0268. This number can be utilized 24 hours a day. Please inform them you are calling about a resident in the Providence Women’s Recovery program. They will make sure we get the message.
Are Residents Allowed to Have Cell Phones, iPads, or Kindles While in the Program?
We have found that having any electronic devices that can obtain a Wi-Fi connection during their stay is detrimental to their recovery. The list of devices that are not permitted includes, but is not limited to, personal radios, tablets, laptops, cell phones, cassette players, DVD players, Walkmans, headphones, cameras, iPods, Kindles, and/or Nooks.
If I Need to Make a Payment While they are in the Program, What Do I Do?
Mrs. Pat Johnson handles the money for our program. If you need to make a credit card payment, you can contact her at (706) 275-0268. You can also mail a check or money order to:
711 South Hamilton Street
Dalton, GA 30720
Attn: Pat Johnson
On the check or money order, please designate who the money is for and what it is for (scholarship, personal spending, or medical fund.)
Can I Give Money Directly to My Loved One on a Visitation?
No. Please give it to the house mom. We will make sure they get that money when it is needed.
When Can I Visit?
Our residents can have visitors (mother, father, grandparents, husband, children, siblings, and/or female sponsor) no sooner than the second Sunday they are here.
You have a couple of options:
- Meet them at the church service at 10:30. After church you can have the afternoon free to enjoy the day.
- If you are not able to attend the church service, you can meet them at their residence at 1:00.
- All residents must be back at their residence by 5:00 pm.
What Do I Do if I Live Over 4 Hours Away?
Special arrangements can be made for families coming from a long distance (over 4 hours.)
Can Patients Accept Mail or Packages?
Absolutely! This is a great way to encourage your loved ones while they are in the program. Once their residence has been designated, we will give you that address. Mail can be directly sent to your loved one, but it must be opened in front of a staff member before they can read it.